Sized to the building · Emergency calls until 11 PM
AC installation and replacement for homes and commercial buildings
Our AC installation and replacement work covers split systems, heat pumps and rooftop units, plus the ductwork and thermostats that go with them. When a repair stops making sense, we tell you so and put the replacement quote in writing with the reasons laid out. Call or send a request and you hear back within the hour.
- Response
- Call back within the hour
- After hours
- Emergency calls until 11 PM
- Quotes
- In writing, before any work
- Based in
- Winter Garden, FL
Cloud 9 AC Services installs and replaces air-conditioning systems for homes and commercial buildings across West Orange County and South Lake: split systems, heat pumps, rooftop package units, ductwork and thermostats. We size each new system by measuring the building and how much cooling it needs, and the quote comes in writing before any work starts.
We're based in Winter Garden and work across West Orange County and South Lake. Most of the systems we replace have needed two big repairs in two summers. The signs below show when replacing makes more sense than repairing, and we make that decision together with you.
- Where
- Winter Garden, Ocoee, Oakland, Windermere, Horizon West, Clermont, Minneola, Apopka and the towns between
- For
- Homes, and buildings run by property managers, restaurants, retail, medical offices
- Equipment
- Split systems, heat pumps, rooftop package units, air handlers, ductwork, thermostats & controls
When repair stops making sense
Signs it's time to replace your AC
An old system isn't a reason to replace it on its own. Age plus one of these signs usually is, and three of them means it's time to talk about a new system.
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It's past twelve years old.
Most systems in Central Florida are done between twelve and fifteen years, because they run most of the year. The parts that fail from here on are the expensive ones.
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A second big repair in two summers.
Putting a new compressor, coil or control board into an old system costs a large share of a new one. That money usually goes further on the replacement.
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It runs on R-22 refrigerant.
R-22 is no longer made, so fixing a leak means recharging with something scarce and expensive. A system that uses it gets more costly to keep running every year.
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Rooms that never catch up.
On a hot afternoon the house or the floor stays warm while the unit runs flat out. The system may be too small, worn out or losing air through the ducts, and measuring the load tells us which.
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Bills climbing, thermostat unchanged.
An aging compressor and a tired coil need more power every year to do the same cooling. A new system sized to the house does the same job on noticeably less.
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It trips the breaker on start.
A compressor that struggles to start is drawing more current than it should. A hard-start kit can keep it going for a while, but the compressor is near the end of its life.
Sizing comes first
How an AC installation works
This is how a new system goes in, from measuring the building to the check-in call afterwards. We size the system before choosing the equipment, because most problems with a new system start with the wrong size.
- We measure the load. We measure the square footage, insulation, windows and duct runs, and ask how the space is used. The new system is sized to that number, whatever size the old one was. A unit that's too big switches on and off too often and leaves the air damp, and one that's too small never catches up.
- Options, in writing. We usually give you two or three options in writing, with what each one costs to run. If the money would do more good on the ductwork than on the equipment, we tell you, and you decide.
- The old system out, cleanly. We recover the refrigerant, haul the old unit away, and level or repair the pad or stand before anything new goes on it.
- The install itself. We run a new line set, or pressure-test and flush the old one. The drain gets a float switch, the electrical is checked against the new unit's draw, and we set up the thermostat and show you how it works.
- Commissioned, not just switched on. We set the refrigerant charge to the manufacturer's spec and confirm it with the pressures. Then we measure the airflow at the air handler and check the temperature drop room by room.
- Paperwork, and a check-in. We close out the permit where one applies and hand over the model and serial numbers so you can register the equipment. After the first month, we call to make sure it's running the way it should.
Without closing the building
Rooftop unit replacement for commercial buildings
HVAC for commercial buildingsA commercial changeout usually needs a crane, a curb adapter and a morning when the building can manage without the air. We measure the load the same way and match the new unit to the existing curb, or fit an adapter. The swap is scheduled for hours when the space is empty, with the crane booked and the roof cleared before the workday starts.
- Access
- We book the crane or lift, protect the roof and get the landlord's sign-off before the date.
- Hours
- We do the swap while the space is closed, and most single-unit changeouts take one morning.
- Tenants
- Tenants get notice before the work, and you get a walkthrough after it plus the paperwork for the building's file.
After the install
The warranty on a new AC system
A new system comes with two warranties: ours, on the work and the parts we put in, and the manufacturer's, on the equipment. Ours is written into the quote before you sign.
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Ours: 1 year, labor and parts.
It covers new installs and replacements alike. If something we installed gives trouble in that time, we come back and make it right, with the parts and the labor on us.
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A free maintenance visit.
One maintenance visit in the first year is included, with the full checklist, so the new system's record starts clean.
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The manufacturer's, in your name.
Most makers cover their parts for longer than that, but only if the system is registered soon after the install. You get the model and serial numbers and where to register it, so do it in the first week while it's on your mind.
What people say after we leave
Google reviews from our customers
4.8on Google · 57 reviews
Read all the reviewsDefinition of quality and professionalism from beginning to end. They were quick to respond, diagnosed the issue and replaced my entire system all within 48 hours of me reaching out.
Tyler K.Google · 2025
We’ve had 5 units installed between us family and neighbors. Professional, honest, and just good people. Hard to find these days!
Brian B.Google · 2023
Just had both of my A/C units replaced by Cloud 9 and I’m certain that they are the best HVAC company in Orlando!
David R.Google · 2026
Questions
AC replacement questions and answers
Here's what people ask us when a replacement is on the table, from how long a system lasts to how long the install takes.
What are the signs my AC needs replacing?
Start with age: most systems in Central Florida are done between twelve and fifteen years, because they run most of the year. After that, watch for a pattern. The usual signs are a second big repair in two summers, rooms that never catch up on a hot afternoon, bills climbing while the thermostat setting hasn't moved, a unit on R-22 refrigerant (which is no longer made), and a compressor that trips the breaker on start. One sign on its own usually means a repair, but three of them together mean it's time to talk about replacement.
Is it worth fixing my AC?
It depends on three things: the age of the system, what this repair costs, and what the next one is likely to be. A single part on a unit under ten years old is almost always worth fixing. A compressor or a coil on a unit past twelve, or a system still on R-22 refrigerant, usually isn't worth it, because that's like putting a new engine in an old car. We tell you which it is after the diagnosis, in writing, and the choice is yours.
Can I reduce my energy bills with a more efficient unit?
Usually, and the older the current one, the bigger the gap. Efficiency ratings have climbed for years, so a new system does the same cooling on noticeably less power than one from the mid-2000s, and it's sized to the house rather than to whatever was on the truck that day. Two cautions: the saving depends on how much you run it and what you pay per kilowatt-hour, so we don't promise a percentage; and a new unit on leaky ducts throws part of the gain into the attic. We look at both before we quote.
Is a bigger AC unit better?
No, a bigger unit is usually worse. An oversized system cools the air fast and shuts off before it has pulled the moisture out, so the house hits 74 and still feels damp. It also short-cycles its way to an early failure. An undersized unit runs all afternoon and never catches up. The right size comes from a load calculation that looks at square footage, insulation, the windows and which way they face, the duct runs and how the space is used. The size of the old unit is a useful clue, but it can't give you the answer on its own. Houses get insulated, rooms get added, and plenty of old units were the wrong size to begin with.
How long does replacing an AC system take?
A like-for-like changeout on a house is usually a day: the old system out in the morning, the new one set, connected, charged and running by the afternoon, with the house without cooling for most of that day. Add ductwork, a new line set or electrical work and it's two. A rooftop unit on a commercial building is a crane and a morning. A changeout needs a mechanical permit in Florida, and the inspection comes after; the system runs in the meantime.
Ready when you are
Tell us what your system is doing and we'll tell you when we can be there.
The form takes about a minute to fill in. You hear back within the hour with a set time for the visit, so you know when to expect us.
- Mon–Fri8 AM–5 PM
- Sat–SunCall for availability
- Emergency calls answered until 11 PM
- ResponseCall back within the hour